Processing Time
All orders are processed within **1–3 business days**.
Once your order is confirmed, you will receive a confirmation email, followed by a shipping notification with tracking details once your order has been dispatched.
Please note that orders are not shipped on weekends or holidays.
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Shipping Times
Estimated delivery times:
* **United States:** 5–10 business days
* **Canada:** 7–12 business days
* **Europe:** 7–14 business days
* **Australia & New Zealand:** 7–14 business days
Shipping times may vary depending on your location and external factors such as customs delays.
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## Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may offer:
* **Free shipping promotions** on selected orders
* **Discounted shipping rates** during special events
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## Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow **24–48 hours** for tracking information to update.
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## Delays
While we do our best to ensure timely delivery, delays may occur due to:
* High order volumes
* Customs processing
* Carrier issues
We appreciate your patience and understanding.
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## Incorrect Address
Please ensure your shipping address is correct at checkout.
Bohogo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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## Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
* Please check with neighbors or your local postal service
* Contact the shipping carrier directly
If you still need assistance, feel free to contact us and we will do our best to help.
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## International Shipping & Customs
For international orders:
* Customs duties or taxes may apply
* These fees are the responsibility of the customer
We recommend checking with your local customs office for more information.
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## Contact Us
If you have any questions about your order or shipping, please contact us at:
**Email:** [support@bohogo.com](mailto:support@bohogo.com)
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Thank you for shopping with Bohogo ♡