Shipping Policy

 Processing Time

All orders are processed within **1–3 business days**.
Once your order is confirmed, you will receive a confirmation email, followed by a shipping notification with tracking details once your order has been dispatched.

Please note that orders are not shipped on weekends or holidays.

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Shipping Times

Estimated delivery times:

* **United States:** 5–10 business days
* **Canada:** 7–12 business days
* **Europe:** 7–14 business days
* **Australia & New Zealand:** 7–14 business days

Shipping times may vary depending on your location and external factors such as customs delays.

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## Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer:

* **Free shipping promotions** on selected orders
* **Discounted shipping rates** during special events

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## Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow **24–48 hours** for tracking information to update.

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## Delays

While we do our best to ensure timely delivery, delays may occur due to:

* High order volumes
* Customs processing
* Carrier issues

We appreciate your patience and understanding.

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## Incorrect Address

Please ensure your shipping address is correct at checkout.

Bohogo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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## Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

* Please check with neighbors or your local postal service
* Contact the shipping carrier directly

If you still need assistance, feel free to contact us and we will do our best to help.

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## International Shipping & Customs

For international orders:

* Customs duties or taxes may apply
* These fees are the responsibility of the customer

We recommend checking with your local customs office for more information.

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## Contact Us

If you have any questions about your order or shipping, please contact us at:

**Email:** [support@bohogo.com](mailto:support@bohogo.com)

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Thank you for shopping with Bohogo ♡